Privacy policy
Last Updated: January 2, 2025
This Privacy Policy outlines how Bionova (“Website,” “we,” or “our”) collects, uses, and discloses your personal information when you access and use our services, purchase products from www.bionovatoilet.com (“Website”), or otherwise communicate with us regarding the Website (collectively referred to as “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a visitor to the Website, or another individual from whom we collect information under this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any Services, you agree to our collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our business practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the “Last Updated” date accordingly, and take any other measures required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources, and we have collected such information in the past 12 months as described below. The information we collect and use depends on how you interact with us.
In addition to the specific purposes listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, fulfill any applicable terms of service, and protect or safeguard the operation of the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our website and use our services. When we use the term “personal information,” we refer to information that can identify you, relate to you, describe you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
The information you provide directly to us through our services may include:
- Contact Information: Includes your name, address, phone number, and email.
- Order Information: Includes your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information: Includes your username, password, security questions, and other information used for account security purposes.
- Customer Support Information: Includes any information you choose to include in your communications with us, such as messages sent through the services.
Certain features of the services may require you to provide specific information about yourself directly to us. You may choose not to provide this information, but doing so may result in your inability to use or access these features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interactions with the services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interactions with the services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers that may collect information on our behalf, such as:
- Companies that support our website and services, such as Shopify.
- Our payment processors, which collect payment information (e.g., bank account, credit card, or debit card information, billing address) to process your payments so that we can ship your orders and provide you with the products or services you requested, thereby fulfilling our contract with you.
- When you visit our website, open or click on our emails, or interact with our services or advertisements, we or third parties working with us may automatically collect certain information using online tracking technologies (e.g., pixels, web beacons, software development kits, third-party libraries, and cookies).
Any information we obtain from third parties will be processed in accordance with this Privacy Policy. Please also refer to the following section: Third-Party Websites and Links.
How We Use Your Personal Information
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Providing Products and Services: We will use your personal information to provide services to you, fulfill our contract with you, including processing your payments, shipping your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipments, advancing any returns and exchanges processes, as well as executing other features and functionalities related to your account. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may choose to use. In this case, Shopify will process your information in accordance with its privacy policy and consumer privacy policy.
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Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional information via email, text message, or mail, as well as showing you advertisements for products or services. This may include using your personal information to better tailor the services and advertisements on our website and others.
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Security and Fraud Prevention: We use your personal information to detect potential fraud, illegal, or malicious activities, and to investigate or take action against them. If you choose to use the services and register an account, you are responsible for ensuring the security of your account credentials. We strongly encourage you not to share your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately.
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Communicating with You and Improving Services: We use your personal information to provide customer support and improve our services. This is in our legitimate interests so that we can respond to your needs in a timely manner, provide you with efficient services, and maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our website. For specific information about cookies used in connection with Shopify supporting our store, please refer to https://www.shopify.com/legal/cookies. We use cookies to support and improve our website and services (including remembering your actions and preferences), run analytics, and better understand user interactions with the services (which aligns with our legitimate interests in managing, improving, and optimizing the services). We may also allow third parties and service providers to use cookies on our website to better customize services, products, and advertisements on our website and others.
Most browsers are set to automatically accept cookies by default, but you can choose to set your browser controls to delete or refuse cookies. Please note that deleting or blocking cookies may negatively impact your user experience and may cause certain services (including specific features and general functionality) to not function properly or become unavailable. Additionally, blocking cookies may not completely prevent us from sharing information with third parties (such as our advertising partners).
Our website also recognizes Global Privacy Control (GPC) signals, allowing you to opt out of certain uses or disclosures of your information. If you inform us of your preferences via GPC, we will treat such signals as a valid request to opt out of sharing/targeted advertising for the relevant browser or device, and if we can associate the device sending the signal with a Shopify account, we will apply that opt-out request to that account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Aside from Global Privacy Control, we cannot recognize other "Do Not Track" signals sent from your web browser or device.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for the purposes of fulfilling contracts, legitimate purposes, and other reasons consistent with this Privacy Policy. These circumstances may include:
- Disclosing to vendors or other third parties that provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, shipping, and transportation).
- Disclosing to business and marketing partners to provide you with services and advertisements. Our business and marketing partners will use your information according to their own privacy statements.
- When you instruct, request, or otherwise consent to our disclosure of specific information to third parties, such as to ship products to you or through your use of social media widgets or login integrations, with your consent.
- Disclosing to our affiliates or otherwise within our corporate group, as consistent with our legitimate interests in operating our business successfully.
- Disclosing in connection with business transactions such as mergers or bankruptcies, for compliance with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforcing any applicable terms of service, and protecting or safeguarding the operation of the services, our rights, and the rights of our users or others.
In the past 12 months, we have disclosed the following categories of users' personal information and sensitive personal information for the purposes outlined above in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:
| categories | recipient categories |
|---|---|
|
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We will not use or disclose sensitive personal information without your consent or for the purpose of inferring your characteristics.
In the past 12 months, we have “sold” and “shared” (as defined by applicable law) personal information for the purpose of engaging in advertising and marketing activities, as described below.
| categories of personal information | categories of recipients |
|---|---|
| Identifiers, such as name, email address, and phone number" in English | business and marketing partners |
| Business information, such as records of purchased products or services" in English. | business and marketing partners |
| use statistics | business and marketing partners |
Third-Party Websites and Links
Our website may provide links to websites or other online platforms operated by third parties. If you click on a link to a website that is not owned or controlled by us, you should review their privacy and security policies, as well as their terms and conditions. We do not guarantee or take responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information on those sites. Information you provide in public or semi-public spaces, including information shared on third-party social networking platforms, may also be visible to other users of the services and/or users of those third-party platforms without restriction on our or third parties' use. The provision of such links does not imply endorsement of the content on such platforms or their owners or operators, unless otherwise disclosed in the services.
Children’s Data
The services are not intended for children, and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact information listed below to request the deletion of such information.
As of the effective date of this Privacy Policy, we have not knowingly “shared” or “sold” (as defined by applicable law) personal information of individuals under the age of 16.
Security and Retention of Your Information
Please note that no security measures are absolutely secure or impenetrable, and we cannot guarantee "absolute security." Additionally, any information you send to us may have security risks during transmission. We recommend that you do not send sensitive or confidential information to us through insecure channels.
The duration for which we retain your personal information depends on various factors, such as whether we need that information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on your residence, you may have some or all of the rights listed below related to your personal information. However, these rights are not absolute and may only apply in specific circumstances, and in some cases, we may refuse your request as permitted by law.
- Right of Access/Information: You have the right to request access to the personal information we hold about you, including details about how we use and share your information.
- Right to Deletion: You have the right to request that we delete the personal information we hold about you.
- Right to Correction: You have the right to request that we correct any inaccurate personal information we hold about you.
- Right to Portability: In certain circumstances (but subject to exceptions), you have the right to receive a copy of the personal information we hold about you and request that we send it to a third party.
- Right to Restrict Processing: You have the right to request that we stop or restrict our processing of your personal information.
- Right to Withdraw Consent: When we require your consent to process your personal information, you have the right to withdraw that consent.
- Right to Appeal: If we refuse to process your request, you have the right to appeal our decision. You can appeal by directly responding to our refusal notice.
- Managing Marketing Preferences: We may send you promotional emails, and you can opt out of receiving these emails at any time using the “unsubscribe” option provided in the emails we send you. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.
You can exercise any of these rights in the places explicitly indicated on our website or by contacting us using the contact information provided below.
We will not discriminate against you for exercising these rights. Before responding substantively to a request, we may need to collect information (such as your email address or account information) to verify your identity. Under applicable law, you may designate an authorized agent to make a request on your behalf to exercise your rights. Before accepting such requests from agents, we will require the agent to provide proof of your authorization for them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have any dissatisfaction with how we handle your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on your place of residence, you may have the right to appeal our decision or file a complaint with your local data protection authority using the contact details provided below.
International Users
Please note that we may transfer, store, and process your personal information outside of the country or region where you reside. Your personal information may also be processed by employees and third-party service providers and partners in those countries or regions.
If we transfer your personal information outside of Europe, we will rely on recognized mechanisms for data transfer, such as the Standard Contractual Clauses issued by the European Commission or any equivalent contracts published by the relevant UK authorities (where applicable), unless the transfer is to a country that has been determined to provide an adequate level of protection.
Contact Information
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any available rights, please call us or email us at ceiliali742@gmail.com, or contact us at the following address: Longyu Building, Floor 13, ZHENGZHOU, HA, 453000, CN.